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mobile banking

Ways to bank

Noor Bank App

If you have a smartphone or table device, you can conduct mobile banking through a dedicated app.

 

Features

  • Open an account
  • Make instant mobile-to-mobile payments to other Noor Bank clients
  • Find ATMs and branch locations
  • View account and card details and financial history
  • Transfer money locally or internationally
  • Pay your credit card bills
  • Pay your utility bills
  • Access personalised financial analytics
 

How to register

  • If you are an existing Noor Bank online banking customer, use the same user ID and password to login to the Noor Bank App.
  • For a new registration: Enter your debit/credit card number & TPIN to complete the registration process. The TPIN can be obtained by calling our contact centre on 800 NOOR (800 6667).
 

How to install

  • For iPhone/iPad: Use the App store for country 'UAE'
  • In the store, search for 'Noor Bank'
  • Download the FREE app
 

Downloads


 

Phone Banking (Contact Centre)

You can virtually visit Noor Bank by dialling 800 NOOR (800 6667). Our friendly interactive voice response (IVR) system helps you bank without having to be physically present at any branch.

Phone Banking is available 24x7x365. At any given time, you will also be able to speak to a phone banking agent who will assist you with all your requirements.

 

Account services

  • Statement request
  • Internal linked account transfers
  • Utility bill payments
  • Request replacement cards / cheque books
  • Details of deposits and finances
  • Debit card activation
  • Create Personal Identification Number (PIN) - Contact Centre and ATM
  • Change PIN - Phone Banking and debit card
  • Reset PIN - Phone Banking and debit card
  • Report lost or stolen cards
  • Information on products and services
 

Card services

  • Balance enquiry
  • Payment due date enquiry
  • Details of last 5 transactions
  • Statement request
  • Manager’s cheque request
  • Loyalty points redemption
  • Credit card payments
  • Monthly credit card payment instruction
  • Utility bill payments
  • Change PIN - credit card
  • Reset PIN – credit card
 
 

Online Banking

Online Banking is the smart and secure way of banking – anytime and anywhere. All you need to register for the service is your debit or credit card number and T-PIN.

  • Summary and details of accounts, deposits, cards and finances
  • Accounts and card statements
  • Fund transfers
  • Bill payments
  • Recharge and top-ups of mobile phones
  • Standing instructions
 
 

SMS Banking

SMS Banking is simple, immediate and secure – and gives you instant access to your accounts and cards, especially when you are on the move. To subscribe, please call us at 800 NOOR (800 6667) or visit any of our branches to submit a simple form.

 

Online Alerts (PUSH Services)

  • Withdrawals and deposits
  • Remittances and telegraphic transfers
  • Transactions - ATM, point of sale and online
  • Cheque clearing - inward and outward
  • Salary credits
  • Standing instructions
  • Payment reminders
 

Statements and enquiries (PULL Services)

  • Account and card balance enquiries
  • Account and card mini-statement
  • Foreign currency rates
  • Cheque status
 

How to use

  • Account balance enquiry: Send “BAL Account Number or Nickname” to 3525
    (Ex. BAL 901201107020099 or BAL MyAct)
  • Account mini-statement: Send “STM Account Number or Nickname” to 3525
    (Ex. STM 101201107020099 or STM MyAct)
  • Card balance enquiry: Send “CBAL Card Number or Nickname" to 3525
    (Ex. CBAL 1012011070200990 or CBAL MyCrd)
  • Card mini-statement: Send “CSTM Card Number or Nickname” to 3525
    (Ex. CSTM 9012011070200990 or CSTM MyCrd)
  • Foreign currency rates: Send “RATE Currency Code” to 3525
    (Ex. RATE USD)
  • Cheque status: Send “CHQ Cheque Number” to 3525
    (Ex. CHQ 11203198)
 
 

e-Statements

Noor Bank is committed to making banking more convenient for you, and we are also committed to protecting the environment.

As a result, since November 1, 2010, all our monthly statements are issued by email. This arrangement is in line with our standard terms of business (please refer to paragraph 5.1 of the Terms and Conditions booklet).

e-Statements not only allow us to conserve resources, but also allow you to receive your statements faster, and be able to easily access these statements. Further, your e-statements are password protected, ensuring privacy and confidentiality.

  • We will continue to send you a free consolidated paper statement every six months, in January and July. If you still wish to receive monthly paper statements, please call us on 800 NOOR (800 6667) to subscribe, for a charge of AED 10 per month.
  • We will continue to send your e-statement to the email address in our records. If you wish to provide us with a new email address, please contact us on 800 NOOR (800 6667)

We hope you will actively support our ‘Going Green’ initiative and help preserve our environment for future generations

 
 

ATMs and Cash/Cheque Deposit Machines

Besides our branches, Noor Bank's ATMs and cash/cheque deposit machines (CCDMs) are conveniently located across key locations including major shopping malls across the UAE.

For a detailed list of ATM and CCDM locations, please click here.

At ATMs, you can perform the usual actions such as viewing your account information, withdrawing cash and printing mini statements, while CCDMs also allow you to perform advanced actions such as depositing cash and cheque directly, and without the need for envelopes.

  • Cash deposit at CCDM: You can deposit AED, except in very small denominations. The CCDM authenticates and validates all notes, provides on-screen confirmation of the deposit amount, and credits the cash into your account as soon as the confirmation receipt is printed.
  • Cheque deposit at CCDM: The CCDM provides a scanned image of your cheque and transaction details on a confirmation receipt, as an assurance of your deposit. The cheque deposit will reflect in your account within two working days after settlement and clearing.
 
 

Foreign Exchange Service (FX)

Noor Bank’s foreign currency exchange service (FX) is available when and where you need it the most.

Our FX counters provide ‘buy and sell’ services at market rates for all major regional and international currencies, including UAE Dirham, Saudi Riyal, Kuwaiti Dinar, US Dollar, Euro, British Pound Sterling and Japanese Yen.

This service is available exclusively at our branch in Departures (T3-08) at Terminal 3, Dubai International Airport 24x7x365, along with all other banking services.