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Refund policy

How do I get a refund?

For any refund processing questions or refund related issues please feel free Contact Us through email, phone, or in person. Please submit the following information when you make your refund request:

  • Takaful insurance policy number, date, and contribution paid
  • Your contact information and relation to subject covered
  • Explanation of reason for refund
  • Any relevant supporting documents

Please note that refunds for all products are subject to the specific terms and conditions of your takaful certificate. Please consult these, or Contact Us to request an additional copy. For online participation, please contact our call centre on 800 6667 for assistance. Please allow 7 working days to process the refund.


Can I cancel my motor takaful cover at any time and get a refund?

Every vehicle owner in the UAE must ensure that takaful or insurance cover is valid as long as the motor registration is valid. To cancel the cover, adequate documentation must be presented, including but not limited to proof of cancelled registration, presentation of alternative tafakul / insurance cover, and ownership documents from the Traffic Department. Some contributions may be refunded after deducting applicable fees and due charges. Please refer to cancellation procedures, terms, and conditions in your takaful certificate.

Refunds for online purchases, if any, will be processed within 7 working days and the refund will be paid into your credit card. Refunds cannot be made in any other form of payment (i.e. cash or cheque.)


Can I cancel my travel takaful cover at any time and get a refund?

As a rule, once the contribution has been paid, a travel takaful certificate cannot be cancelled. You can qualify for a refund at one our branches, only on an exceptional and valid basis. Please carry the original takaful certificate, your passport, and other supporting documentation as detailed in the travel takaful terms and conditions.

Refunds for online purchases, if any, will be processed within 7 working days and the refund will be paid into your credit card. Refunds cannot be made in any other form of payment (ie cash or cheque.)